Your Questions, Answered
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We offer a range of solutions designed to meet your needs—whether you're just getting started or scaling something bigger. Everything is tailored to help you move forward with clarity and confidence.
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Getting started is simple. Reach out through our contact form or schedule a call—we’ll walk you through the next steps and answer any questions along the way.
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We combine a thoughtful, human-centered approach with clear communication and reliable results. It’s not just what we do—it’s how we do it that sets us apart.
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You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.
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We offer flexible pricing based on project type and complexity. After an initial conversation, we’ll provide a transparent quote with no hidden costs.
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PARTS PROCUREMENT, DEPOSITS & CANCELLATIONS
Parts procurement deposits are collected to authorize Adeline Performance Group LLC (“Adeline Performance Group”)TM to purchase, order, reserve, allocate, modify, or otherwise procure components specifically for the customer’s vehicle and approved scope of work.
Once APG has received or committed funds toward parts, materials, shipping, supplier fees, restocking fees, programming, customization, or other customer-specific costs, the corresponding portion of the deposit is non-refundable. This includes parts that are special-order, vehicle-specific, electronically programmed, opened where opening affects return eligibility, installed or test-fitted, modified, or otherwise non-returnable under the applicable supplier’s policies.
Cancellation of an approved job by the customer does not relieve the customer of responsibility for costs APG has already incurred or irrevocably committed in reasonable reliance upon the customer’s authorization.
If a customer cancels before all deposited funds have been committed, APG will refund any remaining balance after deducting applicable committed costs, non-refundable purchases, shipping charges, return shipping, restocking charges, processing costs, and other costs directly attributable to the cancelled project.
Parts that have been fully paid for by the customer but cannot be returned may, when practical and lawful, be made available to the customer. Any manufacturer’s warranty applicable to such parts remains subject to the manufacturer’s terms.
AUTHORIZATION
Approval of an estimate and/or payment of the required parts procurement deposit constitutes authorization for APG to begin procuring the parts and materials identified in the approved scope of work. The customer acknowledges that APG may rely upon this authorization by committing funds to third-party suppliers.
DISPUTES
If a dispute arises concerning a deposit, cancellation, parts purchase, or other amount charged under an approved estimate, the customer agrees to provide APG written notice describing the disputed amount and the basis for the dispute and to provide APG a reasonable opportunity to review the matter and attempt resolution before commencing legal proceedings, except where applicable law requires otherwise.
APG will, within reason, maintain documentation showing parts ordered, supplier charges, shipping charges, return or restocking charges, and other committed costs relevant to determining any refundable or non-refundable portion of a deposit.
Nothing in this policy waives or limits any right or remedy that cannot lawfully be waived under applicable law.